Return Policy: Black-ops Clothing Returns & Refund Policy
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At Black-ops Clothing, every item is made to order. This means your product is produced specifically for you once your order has been placed.
Because of this, we do not accept returns, exchanges, or cancellations for change of mind, wrong size selection, unwanted items, or ordering by mistake — unless the item is faulty, damaged, incorrect, or not as described.
This does not affect your statutory rights.
1. Made-to-Order Items
All Black-ops Clothing products are made to order. Once your order has been placed and production has started, we cannot cancel, refund, exchange, or accept a return unless there is a genuine issue with the item.
Please check all details carefully before ordering, including:
Size
Colour
Product type
Delivery address
Custom options, if applicable
No bullshit — once it’s being made, it’s being made for you.
2. When We Accept Returns
We will accept a return, replacement, or refund where the item is:
Damaged on arrival
Faulty
Incorrect
Not as described
Misprinted due to our error
You must contact us as soon as possible after receiving the item. Ideally, please notify us within 48 hours of delivery if the item arrives damaged, so we can investigate quickly.
Under UK consumer law, customers may have the right to reject faulty goods within 30 days for a refund, and may also be entitled to repair, replacement, or other remedies depending on the circumstances.
3. Proof Required
To help us deal with the issue quickly, please email us with:
Your order number
Your full name
A clear description of the problem
Clear photos of the fault, damage, or incorrect item
Photos of the packaging, if the item arrived damaged
We may ask for the item to be returned before a refund, replacement, or repair is issued.
4. Items We Do Not Accept Back
We do not accept returns or exchanges for:
Change of mind
Ordering the wrong size
Ordering the wrong colour
Not liking the fit
Not liking the design once received
Items that have been worn, washed, altered, damaged, or used
Items returned without prior approval
Made-to-order or personalised items unless faulty, damaged, incorrect, or not as described
UK distance-selling rules normally give online customers a 14-day cancellation period, but there is an exemption for goods made to the consumer’s specifications or clearly personalised.
5. Sizing Responsibility
Please check the size guide before placing your order.
As each item is made to order, we cannot offer refunds or exchanges if the wrong size is selected by the customer.
If you are unsure about sizing, contact us before ordering.
6. Refunds
Where a refund is approved, it will be processed back to the original payment method.
Refunds may take several working days to appear in your account depending on your bank or payment provider.
Original postage costs may not be refunded unless the item is faulty, damaged, incorrect, or not as described.
7. Replacements
Where possible, we may offer a replacement instead of a refund, especially where the item has arrived damaged, faulty, or incorrect.
Replacement items will be sent as soon as reasonably possible once the issue has been reviewed and approved.
8. Return Postage
If the item is faulty, damaged, incorrect, or not as described, we will advise you on the return process.
If a return is approved because of our error, we will cover reasonable return postage costs where required.
Unauthorised returns may not be accepted.
9. Non-Custom / Ready-Made Items
If Black-ops Clothing sells any ready-made, non-custom, non-personalised items in the future, those products may be subject to standard online cancellation rights unless otherwise excluded by law.
For most online purchases, customers generally have 14 days from receiving the goods to notify the seller they wish to cancel, then another 14 days to return the goods.
10. Contact Us
For return or refund queries, contact us at:
Email: [Add your email address]
Website: www.black-opsclothing.co.uk
Business: Black-ops Clothing
Please include your order number in all messages.
